Cookie Policy

1. Introduction

Maatla Healthcare (Pty) Ltd is a company registered with the Companies and Intellectual Property Commission (CIPC) in the Republic of South Africa. In this document, the words we, us, our and Maatla refer to Maatla Healthcare (Pty) Ltd. The words you and your refer to any person who visits our website, uses our services, or receives our messages.

This document applies across everything we operate, which includes our main website at maatlahealthcare.com, the Maatla Academy learning platform at academy.maatlahealthcare.com, the Maatla Facilities dashboard used by clinics, pharmacies and healthcare networks, and our WhatsApp and SMS reminder and check in services, including voice note messages.

This Cookie Policy explains what cookies are, which ones we use on our website and platforms, why we use them, and how you can control them. It should be read together with our Privacy Policy.

2. What Cookies Are

A cookie is a small text file that a website stores on your device when you visit. Cookies help a website work, remember your choices, and understand how it is used. Similar technologies, such as local storage and pixels, do comparable things, and we refer to all of them as cookies in this policy.

3. The Types of Cookies We Use

3.1 Strictly necessary cookies. These make the website work, for example by keeping you signed in and keeping the platform secure. Without them, parts of the Services would not function. They do not require your consent.

3.2 Functional cookies. These remember your choices and preferences to give you a better experience.

3.3 Performance and analytics cookies. These help us understand how visitors use our website so we can improve it. They tell us, for example, which pages are visited and where problems occur.

3.4 A note on marketing cookies. If in future we use cookies for marketing, we will update this policy and, where the law requires, ask for your consent first.

4. Cookies at a Glance

5. Third Party Cookies

Some cookies are set by third parties we use, for example an analytics provider that helps us measure how the website is used. These providers process information under their own policies, and we encourage you to review them.

6. How to Control Cookies

Use our cookie banner, where shown, to accept or decline non essential cookies. Change your browser settings to block or delete cookies. Most browsers let you do this in their privacy settings. Please note that blocking some cookies may affect how the website works.

7. Changes to This Cookie Policy

We may update, amend or replace this Cookie Policy at any time, at our sole discretion. Because our services and the laws that govern them change, we may make these changes without giving you individual notice or separate communication.

Any change takes effect from the moment the updated version is published on our website or otherwise made available on our platforms. The version shown on our website at any given time is the version that applies. By continuing to visit our website, use our services, or receive our messages after a change has been published, you accept the updated version and are bound by it.

We encourage you to review this Cookie Policy regularly so that you are aware of the current terms. Nothing in this clause removes any right you have under South African law that cannot lawfully be excluded.

8. How to Contact Us

If you have any question, request or concern about this document, please contact us using the details below.